FAQs

1. How can I contact customer support?

You can reach our customer support team via email at support@ChubbyTabby.com, or use our live chat feature on the website for instant assistance.

2. Do you offer a warranty?

We do not offer a warranty on our products. However, if you have any concerns or issues with your purchase, please don’t hesitate to contact our customer support team, and we’ll do our best to assist you.

1. What is the bowl made of?

Our whisker-friendly ceramic pet bowl is made from high-quality, durable ceramic material, ensuring it’s safe for your pet and built to last. The ceramic construction is also dishwasher safe for easy cleaning!

2. How does the whisker-friendly design work?

The bowl is designed with a shallow, wide shape to prevent your pet’s sensitive whiskers from touching the sides while eating or drinking. This helps reduce whisker fatigue, which can cause discomfort during mealtime.

3. Is it dishwasher safe?

Yes! The bowl is dishwasher safe, making cleaning quick and easy. Just pop it in the dishwasher after each use to maintain hygiene.

1. What materials is the grooming brush made of?

The brush is made from a combination of ABS, PP, TPE, and stainless steel. These materials are not only durable but also gentle on your pet’s fur, making grooming comfortable for them.

2. How does the one-touch cleaning feature work?

After you’re done grooming, simply press the one-touch cleaning button, and the bristles retract, pushing the hair out of the brush. This makes cleaning the brush super easy and ensures it stays hygienic after every use.

3. Can the brush be washed?

Yes, the brush is washable! You can rinse it under water after use to remove any leftover hair and keep it clean for the next grooming session.

1. How does the Smart Interactive Cat Toy Ball work?

The toy uses built-in sensors to detect obstacles and automatically change direction, mimicking the unpredictable movement of prey. This keeps your cat engaged and entertained as the toy rolls, bounces, and moves on its own.

2. Will it work on all types of floors?

Yes, the toy is designed to work on hardwood, tile, and low-pile carpet. However, it may not perform well on thick carpets or plush surfaces.

3. What should I do if the toy isn’t working properly?

If you experience issues with the toy, check the battery and ensure it is fully charged. If the problem persists, please contact our customer support team for assistance.

1. How does the scratching post help protect my furniture?

The scratching post satisfies your cat's natural scratching instinct, keeping them entertained and preventing them from scratching your furniture, floors, or cushions. It provides a dedicated space for your cat to scratch.

2. Is it easy to install?

Yes! The scratching post is simple to set up. It requires minimal effort, and all the necessary instructions are included for quick assembly.

3. What materials is the scratching post made of?

The scratching post is crafted from solid wood and wrapped in durable hemp rope. Both materials are eco-friendly, recyclable, and designed to withstand frequent scratching.

4. Will this scratching post fit in with my home décor?

Yes! The natural wood design blends seamlessly with modern furniture styles, so it won’t stand out in a way that disrupts your home’s aesthetic. It’s both functional and stylish.

5. Is the scratching post durable?

Absolutely! The materials are wear-resistant and built to last, even with frequent use by energetic cats. The hemp rope and solid wood construction ensure it remains sturdy over time.